The Property Ombudsman: Maidmans Moving & Storage

Removals Storage Shipping & Secure Shredding

The Property Ombudsman: Maidmans Moving & Storage

The Property Ombudsman Logo

The Property Ombudsman

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Independence

The TPO Board charges scheme members an annual subscription however, it is the independent Council to whom the Ombudsman reports, the majority of which is made up of members.

It is the Council who appoints the Ombudsman and sets her Terms of Reference.

Government Approval

TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

Statistics and commentary for the 2015 to 2016 period of TPO’s approval from the Department for Communities and Local Government, the Chartered Trading Standards Institute and the National Trading Standards Estate Agency Team, can be found here.

Redress not Regulation

The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis. The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against an agent, impose fines or dictate the way agents conduct their business.

Ombudsman Association

TPO is a full member of the Ombudsman Association and adheres to the organisation’s principles of good governance for ombudsman schemes.

Approved Redress Bodies

TPO is one of a number of redress schemes approved by the Chartered Trading Standards Institute under the ADR Regulations 2015.

Maidmans Moving & Storage & The Property Ombudsman

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
The Property Ombudsman
Milford House
43­55 Milford Street
Salisbury
SP1 2BP
01722 333306  www.tpos.co.uk

The Property Ombudsman Logo

First published Feb 2017

Revised Jan 2018


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Maidmans are proud to have achieved the following in the British Association of Removers prestigious removals competitions:

2008 Commercial Mover of the Year Finalist
2012 Domestic Mover of the Year Winner
2012 Commercial Mover of the Year Certificate of Merit
2014 Domestic Mover of the Year Winner
2014 Commercial Mover of the Year Finalist
2015 Domestic Mover of the Year Certificate of Merit
2017 Commercial Mover of the Year Runner Up
2017 Domestic Mover of the Year Finalist
2018 Domestic Mover of the Year Runner Up

Maidman's commercial clients have included:

Barclays plc | Borough of Poole | Bournemouth Borough Council | Bournemouth & Poole College of Further Education | Bournemouth University | Bowlplex plc | Business Link | Cobham plc | Crown Prosecution Service | Dorset Business | Dorset County Council | Dorset Police | Fitness First | HM Courts Service | HM Revenue & Customs | Hobbycraft Group Ltd | Honeywell | Ministry of Defence | Morgan Ashurst | Newsquest | RNLI | Sunseeker International
HEAD OFFICE

Maidmans Moving and Storage Ltd
Unit 1,
2 Willis Way,
Fleets Lane Ind Est.
Poole,
Dorset,
BH15 3SS
T: 01202 069537

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Maidmans was founded in 1979 and since then Maidmans has expanded into an industry leading removals, storage & shredding business. Maidmans are first in the UK to attain all three BSI quality standards for:

• Domestic Removals
• Commercial Relocation
• Storage Services
• Security Shredding